Frequently Asked Questions
Everything you need to know about your ChessUp experience.
What is the standard shipping time for ChessUp orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Does my ChessUp board come with a manufacturer warranty?
Yes, every ChessUp purchase includes a 1-year limited warranty that covers any defects in materials or workmanship under normal use.
What is your return policy for electronic products?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
How do I update the firmware on my ChessUp device?
Firmware updates are handled seamlessly through the ChessUp mobile app. When a new update is available, you will receive a notification in the app to sync your board via Bluetooth.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Is the ChessUp app compatible with both iOS and Android?
Yes, the ChessUp companion app is available for download on both the Apple App Store and the Google Play Store, supporting most modern smartphones and tablets.